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TERMS & CONDITIONS

DW Tennis Terms & Conditions

Terms of Service

Please read these Terms & Conditions (“Agreement”, “Terms”) carefully before using the services, mobile applications, or the online booking system powered by ClassCard (collectively, the “Services”) provided by DW Tennis (“we”, “us” or “our”). This Agreement sets out the legally binding terms and conditions for your use of the Services and your participation in any tennis lessons, packages, courses, private coaching sessions, or related activities (“Lessons”).

By accessing, using, or booking Lessons through the Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you should discontinue use of the Services and refrain from booking or participating in any Lessons.

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1. Accounts

1.1 To access certain features of the Services (including booking a Lesson or purchasing a package), you must create an account with ClassCard.

1.2 You agree to provide accurate, complete, and up-to-date information when creating your account.

1.3 You are solely responsible for all activity that occurs under your account.

1.4 You must keep your account credentials secure and notify us immediately of any unauthorized use of your account.

 

2. Lesson Packages & Purchases

2.1 All Lessons must be paid for in advance in order to confirm a booking.

2.2 DW Tennis offers the following packages:

  • Single Session

  • 5-Session Package

  • 10-Session Package

2.3 Package Validity:

  • The 5-Session Package is valid for 6 months from the date of purchase.

  • The 10-Session Package is valid for 12 months (1 year) from the date of purchase.
    2.4 Package credits will be deducted at the time of booking. Any unused credits after the validity period will expire and are non-refundable.

 

3. Lesson Cancellations & Rescheduling

3.1 Cancellations or rescheduling must be made at least 24 hours before the scheduled Lesson start time to retain full credit.

3.2 Cancellations or rescheduling made within 12 hours of the scheduled Lesson start time will result in the Lesson credit being forfeited and no refund or re-credit will be issued.

3.3 Clients may reschedule Lessons due to illness without penalty, provided rescheduling is done through ClassCard or by contacting DW Tennis in advance.

 

4. Rain & Weather Policy

4.1 If a Lesson is affected by rain on the day itself, Clients may reschedule the Lesson at no additional cost and without losing the Lesson credit.

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5. Late Arrival

5.1 Lesson timeslots are fixed. If a Client arrives late for their Lesson, the Lesson will still end at the scheduled end time.

5.2 Coaches are not obligated to extend the duration of the Lesson for late arrivals, as this may impact subsequent bookings.

5.3 Any additional time conducted beyond the scheduled Lesson time is purely at the discretion and goodwill of the Coach.

 

6. Lesson Attendance & Conduct

6.1 Clients must arrive on time for all Lessons.

6.2 Lessons are to be conducted respectfully and safely in accordance with coach instructions and tennis facility rules.

6.3 DW Tennis reserves the right to refuse participation to any Client whose behavior is deemed unsafe or disruptive.

 

7. No Refunds

7.1 All payments made for Lessons and packages are strictly non-refundable, except where required by law or expressly stated in these Terms.

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8. Changes to These Terms

8.1 DW Tennis reserves the right to modify, update, or amend these Terms at any time, without prior notice.

8.2 Any changes to these Terms will be posted publicly on the Services. Your continued use of the Services after changes are posted constitutes your acceptance of the updated Terms.  

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9. Liability & Waiver

9.1 Participation in tennis Lessons carries inherent risks. By booking and attending a Lesson, you acknowledge that you are physically sound and capable of participating in the activities.

9.2 You agree that DW Tennis and its coaches are not liable for any injury, loss, or damage arising from participation in Lessons, except where liability cannot be excluded under applicable law.

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10. Governing Law

10.1 These Terms shall be governed by and construed in accordance with the laws of Singapore.

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Refund Policy

All fees paid for Lessons, packages, or services provided by DW Tennis are strictly non-refundable.

This includes, but is not limited to, single sessions, multi-session packages, and expired lesson credits.

 

Changes to This Agreement

DW Tennis reserves the right to modify, update, or amend these Terms & Conditions at our sole discretion by updating them on our website and/or booking platform.

Your continued use of the Site, ClassCard system, or participation in any Lessons after such changes are made constitutes your acceptance of the revised Terms & Conditions. We encourage Clients to review this Agreement periodically.

If you do not agree with any part of this Agreement or any subsequent changes, you must discontinue access to and use of the Site, Services, and Lessons immediately.

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Waiver & Release

This Waiver & Release takes effect upon your registration of an account with DW Tennis and/or ClassCard, and your booking or participation in any Lesson, program, training session, class, or related activity (“Activities”).

In consideration of the services provided by DW Tennis (“Company”), including but not limited to tennis coaching, training, instruction, and related activities conducted by the Company and its coaches, employees, contractors, representatives, or assigns (“Associates”), whether conducted at public courts, private facilities, or other approved locations (“Premises”), you voluntarily agree as follows:

 

Declaration

  • I confirm that I am 18 years old or above.
    For participants aged 17 and below, I acknowledge that parental or legal guardian consent and/or supervision is required.

  • I declare that I am physically fit and not suffering from any medical condition, injury, illness, or impairment (“Ailments”) that would prevent my safe participation in the Activities.
    If I am aware of any such Ailments, I agree to inform DW Tennis and/or its Associates prior to participating.

  • I acknowledge that it is my responsibility to ensure I am in suitable physical condition before participating in any Activities.

  • I understand that tennis is a physically demanding sport and improper execution of movements or drills may result in injury.

  • Where I am unsure about any activity, drill, or instruction, I agree to inform the Coach before proceeding.

  • I acknowledge that DW Tennis and its Associates do not provide medical advice and that I am responsible for consulting a qualified medical professional regarding my fitness to participate.

  • I understand that in the event of an accident or injury, DW Tennis personnel may exercise reasonable judgment regarding the appropriate course of action.

  • I acknowledge that it is my responsibility to obtain personal health or accident insurance, if desired.

  • I acknowledge that access to Lessons and Activities is subject to availability and operates on a first-come, first-served basis.

  • DW Tennis reserves the right to refuse participation or request a Client to leave if the Client:

    • Acts in a manner that is unsafe or may cause harm to themselves or others;

    • Fails to follow coaching instructions;

    • Behaves in a disruptive, abusive, or inappropriate manner (including harassment);

    • Is under the influence of alcohol, illicit substances, or performance-enhancing substances during Lessons.

 

Assumption of Risk

  • I acknowledge and understand the inherent risks associated with playing tennis, including but not limited to physical injury, illness, or property damage.

  • I voluntarily assume all risks, whether known or unknown, arising from my participation in the Activities.

  • I agree that DW Tennis and its Associates shall not be held liable for any injury, loss, damage, or death arising from my participation in the Activities, except where liability cannot be excluded under applicable law.

  • I accept full responsibility for any personal property brought to Lessons and acknowledge that DW Tennis is not responsible for loss, theft, or damage to personal belongings.

  • I hereby release, indemnify, and hold harmless DW Tennis and its Associates from any and all claims, demands, actions, or causes of action arising out of or related to my participation in the Activities, to the fullest extent permitted by law.

 

Intellectual Property

All content on the DW Tennis website, booking platforms, and related materials, including but not limited to text, graphics, images, videos, logos, designs, and software (“Content”), is owned by or licensed to DW Tennis.

The Content may not be copied, reproduced, distributed, modified, or used for any purpose without the prior written consent of DW Tennis.

All trademarks, logos, and service marks displayed are the property of DW Tennis. Nothing on the Site shall be construed as granting any license or right to use such marks without express written permission.

 

Personal Data Protection

DW Tennis collects, uses, and retains personal data in accordance with Singapore’s Personal Data Protection Act (PDPA).

By using our Services, you consent to the collection, use, and disclosure of your personal data for purposes related to lesson booking, administration, communication, and service delivery, in accordance with our Privacy Policy.

 

Miscellaneous

  • These Terms & Conditions constitute the entire agreement between DW Tennis and the Client.

  • No variation of these Terms shall be effective unless made in writing by DW Tennis.

  • If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

  • Headings are for convenience only and do not affect interpretation.

 

Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of Singapore, and the parties submit to the exclusive jurisdiction of the Singapore courts.

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